Rubbish Removal Hampstead Privacy Policy
This Privacy Policy explains how Rubbish Removal Hampstead collects, uses, stores and protects personal data relating to our customers and prospective customers within our service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.
Who We Are
Rubbish Removal Hampstead is a rubbish and waste removal service operating in the Hampstead area. For the purposes of data protection law, we are the data controller of the personal data we collect about our customers and individuals who contact us regarding our services.
Scope Of This Policy
This Privacy Policy applies to all Rubbish Removal Hampstead customers and prospective customers within our service area, including individuals who visit our website, contact us by phone, email or other channels, or use our rubbish removal services in any capacity.
Personal Data We Collect
We may collect and process the following categories of personal data:
Identification and contact details such as your name, address, phone number and email address.
Service and booking details such as the service address, type of rubbish removal service required, access instructions, preferred dates and times, and related information needed to provide the service.
Payment information such as partial card details or transaction references, where required to process payments. We do not store full card details if payment is processed via a secure payment provider.
Communication records including emails, phone call notes, messages you send us, and any feedback, complaints or queries you raise with us.
Technical data such as your IP address, browser type, device information and basic usage data when you interact with our website or online services, where this is collected through logs or essential technologies.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, email or through any online form to make an enquiry, request a quote or book a service.
We may receive data when you interact with our website or other online services, such as filling in forms or sending us messages.
We may also obtain limited information from third parties such as payment providers, advertising partners or directory services where you have found us through their platforms and chosen to share your details with us.
Purposes And Lawful Basis For Processing
We process your personal data only where we have a lawful basis to do so. The main purposes and lawful bases are:
To provide our rubbish removal services to you, including taking bookings, confirming appointments, attending your property, issuing invoices and managing customer accounts. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To handle your enquiries, requests for quotes, complaints and feedback, and to communicate with you about your existing or potential services. The lawful basis is performance of a contract or our legitimate interests in managing customer relationships and improving our services.
To take and process payments, deal with billing queries and maintain accurate financial records. The lawful basis is performance of a contract, compliance with legal obligations and our legitimate interests in managing our business.
To comply with legal and regulatory requirements including tax and accounting obligations, and to respond to lawful requests from authorities. The lawful basis is compliance with a legal obligation.
To improve our services, monitor performance, and conduct internal analysis such as reviewing how customers use our services and website. The lawful basis is our legitimate interests in running and developing our business in a responsible manner.
To send you limited service related information, updates about booked services and, where permitted, relevant marketing about similar services. For essential service messages the lawful basis is performance of a contract or legitimate interests. For marketing by email or similar channels where consent is required, the lawful basis is your consent, which you can withdraw at any time.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
Customer and booking records are typically kept for up to seven years from the date of your last service or interaction to meet tax and accounting obligations and to handle any queries or disputes.
Communication records and enquiries that do not lead to a booking may be retained for a shorter period, usually up to two years, unless a longer period is required for legal reasons.
Technical and usage data is retained for periods that allow us to analyse trends and maintain security, usually for no longer than is necessary to meet those purposes.
Data Sharing And Processors
We may share your personal data with carefully selected third party service providers who act as data processors on our behalf. These may include:
Payment processing providers who handle card or electronic payments securely.
IT and hosting providers who support our website, email systems and data storage.
Customer management or booking system providers used to manage appointments and communications.
Professional advisers such as accountants or legal advisers where required in the ordinary course of our business.
Where we use data processors, they are required to process your personal data only on our instructions, to keep it secure, and to comply with data protection law. We do not sell your personal data to third parties.
We may also share personal data where necessary with law enforcement agencies, regulators or other authorities where we are legally required or permitted to do so.
International Transfers
Where our service providers store or access personal data from outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place, such as using providers based in countries that have been found to provide an adequate level of protection or implementing standard contractual clauses approved for international data transfers.
Data Security
We take reasonable and appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, misuse or disclosure. These measures may include secure storage, restricted access controls, use of passwords and encryption where appropriate, and regular review of our data handling practices.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
You have the right to access your personal data and to obtain a copy of the information we hold about you.
You have the right to request correction of inaccurate or incomplete personal data that we hold about you.
You have the right to request the erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected.
You have the right to request restriction of processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing.
You have the right to object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, including for direct marketing purposes.
You have the right to data portability in relation to personal data you have provided to us where the processing is based on consent or on a contract and carried out by automated means.
Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights, please contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request. We aim to respond within one month, or inform you if an extension is necessary in accordance with data protection law.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioners Office or another relevant supervisory authority if you believe your data protection rights have been infringed.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any changes will be posted in the latest version of this policy, and the updated policy will apply to all use of our services after the date it is published.
