Rubbish Removal Hampstead Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Hampstead provides rubbish removal and waste collection services. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Rubbish Removal Hampstead, the provider of rubbish removal and waste collection services.
Customer means the individual, business, landlord, tenant, property manager, or other party requesting and paying for the services.
Services means any rubbish removal, junk clearance, waste collection, recycling, transportation, or related services carried out by the Company.
Premises means the location from which the waste is to be collected or at which the Services are to be performed.
Waste means any items, materials, refuse, junk, or rubbish that the Customer requests the Company to remove, subject to applicable waste regulations and these Terms and Conditions.
2. Scope of Services
The Company provides rubbish removal and waste collection services for domestic, commercial, and other lawful purposes. This may include collection of household rubbish, garden waste, office waste, bulky items, and other non-hazardous materials, subject to assessment.
The Company reserves the right to refuse removal of any items that are hazardous, illegal, excessively heavy or bulky for safe handling, contaminated, or otherwise unsuitable for transport or disposal under applicable regulations.
The specific scope of each job, including the estimated volume of waste, access requirements, and any special handling needs, will be agreed with the Customer at the time of booking or at the point of collection where an on-site assessment is needed.
3. Booking Process
Bookings may be made by telephone, email, or any booking system made available by the Company. The Customer will be asked to provide accurate information about the Premises, the type and approximate volume of waste, and any access or parking restrictions.
All bookings are subject to availability. The Company will provide a proposed date and time window for collection. Any time for arrival is an estimate only and not guaranteed, although the Company will use reasonable efforts to attend within the agreed window.
Where the price is based on volume, weight, access, or type of waste, any estimate provided before arrival is indicative only. The final price may be confirmed or adjusted once the Company has seen the waste at the Premises and agreed any changes with the Customer before commencement of the Services.
4. Access and Parking
The Customer is responsible for ensuring that the Company has safe, reasonable, and lawful access to the Premises at the agreed time. This includes providing any necessary entry codes, keys, or permissions and ensuring that the collection area is clear and accessible.
The Customer must inform the Company in advance of any restrictions that may affect the Services, such as limited parking, loading restrictions, low ceilings, narrow staircases, or any health and safety concerns.
Where parking charges, permits, or congestion charges apply in connection with the Services, these may be added to the Customer’s invoice, provided this has been communicated in advance or is reasonably necessary to complete the collection.
5. Waste Types and Restrictions
The Customer must clearly identify the waste to be collected and must not conceal hazardous or restricted materials within general waste. The Company does not ordinarily collect hazardous waste such as asbestos, chemicals, solvents, oils, clinical or medical waste, gas cylinders, pressurised containers, explosives, or any items classified as hazardous under applicable regulations.
If hazardous or restricted waste is discovered, the Company may refuse to remove it, may adjust the price to reflect specialist handling costs, or may suspend or terminate the Services for safety and legal reasons. The Customer will be responsible for any additional costs or losses incurred as a result of the provision of inaccurate or incomplete information about the waste.
The Customer warrants that all waste presented for collection is theirs to dispose of and that they have full authority to request its removal. The Customer agrees to indemnify the Company against any claims or losses arising from disputes over ownership or unauthorised disposal of items.
6. Pricing and Quotations
Prices are normally based on one or more of the following: volume of waste, weight, type of material, access conditions, labour time, disposal fees, and any additional services requested. The Company may provide fixed prices, time and materials pricing, or estimates based on information supplied by the Customer.
Any verbal or written quotation given before an on-site assessment is an estimate only and is not binding until the waste has been inspected and the final price agreed on site. If, after inspection, the Customer does not wish to proceed at the confirmed price, the Company reserves the right to charge a call-out fee or minimum charge to cover its costs, provided this has been communicated to the Customer.
All prices are stated exclusive or inclusive of VAT according to the Company’s prevailing practice, and this will be made clear at the time of booking or invoicing.
7. Payments and Invoicing
Payment is due in full on completion of the Services, unless alternative credit terms have been agreed in writing in advance. For domestic Customers, payment is usually taken immediately upon completion by cash, card, or other accepted methods. For business Customers, the Company may issue an invoice payable within a specified number of days.
The Customer agrees to pay all charges in accordance with the agreed price and any additional amounts reasonably incurred due to inaccurate information, additional waste, waiting times, or unforeseen access difficulties not disclosed at the time of booking.
If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in collecting the debt, including legal and enforcement costs.
8. Cancellations and Amendments
The Customer may cancel or amend a booking by giving reasonable notice to the Company. The required notice period will be confirmed at the time of booking. Where the Customer cancels with insufficient notice, the Company may charge a cancellation fee or a call-out charge to cover time and costs already incurred.
If the Customer is not present at the Premises at the agreed time, or if the Company is unable to gain access or safely carry out the Services due to reasons within the Customer’s control, this may be treated as a late cancellation, and charges may apply.
The Company reserves the right to cancel or reschedule a booking in the event of operational issues, vehicle breakdown, extreme weather, staff illness, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will seek to provide as much notice as possible and to rearrange the Services at a mutually convenient time. The Company will not be liable for any indirect or consequential loss arising from such cancellations.
9. Customer Obligations
The Customer must provide accurate information when booking, ensure safe and lawful access, and separate any waste where instructed, for example to distinguish general rubbish from recyclables or restricted items. The Customer must not present any illegal, stolen, or unlawfully stored items for collection.
The Customer is responsible for supervising any minors, pets, or vulnerable persons at the Premises while the Services are being carried out and must ensure that the working area is safe and free from unnecessary obstructions.
Where the Customer requests that the Company moves items within the Premises or performs tasks beyond standard waste collection, this will be at the Customer’s risk, and any additional charges will be confirmed before work proceeds.
10. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, the Company shall not be liable for any loss or damage arising from inaccurate information given by the Customer, hidden defects in the Premises, or pre-existing damage to property or items.
While every effort is made to avoid damage, minor scuffs, marks, or wear to walls, floors, or fixtures may occur where access is tight or items are large or heavy. The Customer accepts that such risk is inherent in rubbish removal and agrees that the Company’s liability for any direct physical damage caused by its negligence will be limited to the reasonable cost of repair or replacement, subject to an overall cap equal to the price paid for the relevant Services, or any higher amount mandated by law.
The Company does not exclude or limit its liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be excluded. Subject to this, the Company will not be liable for any indirect, special, or consequential loss, loss of profit, loss of business, or loss of opportunity arising in connection with the Services.
11. Waste Handling and Environmental Compliance
The Company will handle, transport, and dispose of waste in accordance with applicable UK waste regulations and any relevant local requirements. This includes the duty of care for waste transfer and the appropriate use of licensed waste transfer stations or facilities.
Where required, a waste transfer note or similar record will be completed and retained. The Customer acknowledges that once the waste has been collected and payment made, ownership of the waste passes to the Company, which will then determine the most appropriate method of disposal, recovery, or recycling.
The Company aims, where reasonably practicable, to divert waste from landfill by using recycling and recovery options suitable for the type of waste collected. However, no guarantee is given that any specific proportion of waste will be recycled.
12. Complaints and Disputes
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing full details and any supporting information or evidence. The Company will investigate and seek to resolve complaints promptly and fairly.
Where a dispute cannot be resolved directly, the parties may agree to use an independent mediation or alternative dispute resolution procedure before considering court proceedings, although this is not mandatory unless required by law.
13. Data Protection and Privacy
The Company may collect and process personal data about Customers in order to manage bookings, provide Services, issue invoices, and handle customer service. This may include names, contact details, addresses, and payment information.
The Company will take reasonable steps to safeguard personal data and will only use it for lawful purposes connected with the provision of services and the operation of its business, or as required to comply with legal obligations. The Customer has rights under applicable data protection laws, including the right to access certain information held about them.
14. Force Majeure
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to severe weather, acts of God, strikes, industrial disputes, accidents, road closures, vehicle breakdowns, or regulatory changes.
15. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time. Any changes will normally apply to future bookings and will not affect Services already completed. The current version of the Terms and Conditions will be made available on request and will apply at the time the booking is accepted.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, without prejudice to any rights the Customer may have under mandatory local laws.
By booking or using the rubbish removal and waste collection services provided by Rubbish Removal Hampstead, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
